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How It Works — A Safer Way to Trade, Powered by TrustOne

Step-by-step: How TrustOne Works

  • You meet on Carousell or Facebook Marketplace.
    You find the perfect deal — but you don’t want to risk falling victim to scams, fake buyers, or disappearing payments.

  • Seller submits the delivery form on our homepage.
    It takes less than a minute. No login, no app, no unnecessary data. Just your item, your price — and our protection.

  • Both parties receive a unique confirmation link via email.
    This secure, one-time-only link leads to a private TrustOne page, where both sides verify the deal.

  • Buyer connects their bank account through official channels.
    Funds are validated, locked, and ready. TrustOne ensures the buyer has paid — without transferring anything prematurely.

  • Seller links their bank account and gets paid immediately.
    Yes — sellers are paid in advance. With government-grade verification and full audit tracking, TrustOne ensures that honest sellers never risk delivery without payment.

  • Buyer and seller agree on a delivery time.
    You decide when. TrustOne respects your schedule, while standing by to protect the process.

  • A TrustOne agent verifies the deal with the seller.
    We ensure everything is confirmed, logged, and backed by live support before anything moves.

  • Our staff packages the item and delivers it via official TrustOne couriers.
    These are not gig workers. These are uniformed, trained, and accountable employees — serving the mission of safe trade in Singapore.

  • Delivery is confirmed. The deal is complete.
    Both parties receive a timestamped digital receipt. Disputes? Handled by human arbitrators — no AI, no bots.

Why It’s Safe

  • Created by Singapore, for Singapore.
    TrustOne was launched with support from the Singapore government to protect citizens from online marketplace scams.

  • Bank-grade security and integrations.
    All transactions flow through secure integrations with 🇸🇬 PayNow, PayLah!, UOB, OCBC, and DBC — not through us.

  • You never register. You never expose your info.
    Every deal is one-time only. We don’t keep your data. Links expire. Your privacy is sacred.

  • You’re never alone.
    Live support, hotline access, and human arbitration ensure real protection, real recourse, and real trust.

  • Optional insurance for every deal.
    Buyers may choose added coverage — including protection against loss, damage, or non-fulfillment.

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