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How It Works — A Safer Way to Trade, Powered by TrustOne
Step-by-step: How TrustOne Works
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You meet on Carousell or Facebook Marketplace.
You find the perfect deal — but you don’t want to risk falling victim to scams, fake buyers, or disappearing payments. -
Seller submits the delivery form on our homepage.
It takes less than a minute. No login, no app, no unnecessary data. Just your item, your price — and our protection. -
Both parties receive a unique confirmation link via email.
This secure, one-time-only link leads to a private TrustOne page, where both sides verify the deal. -
Buyer connects their bank account through official channels.
Funds are validated, locked, and ready. TrustOne ensures the buyer has paid — without transferring anything prematurely. -
Seller links their bank account and gets paid immediately.
Yes — sellers are paid in advance. With government-grade verification and full audit tracking, TrustOne ensures that honest sellers never risk delivery without payment. -
Buyer and seller agree on a delivery time.
You decide when. TrustOne respects your schedule, while standing by to protect the process. -
A TrustOne agent verifies the deal with the seller.
We ensure everything is confirmed, logged, and backed by live support before anything moves. -
Our staff packages the item and delivers it via official TrustOne couriers.
These are not gig workers. These are uniformed, trained, and accountable employees — serving the mission of safe trade in Singapore. -
Delivery is confirmed. The deal is complete.
Both parties receive a timestamped digital receipt. Disputes? Handled by human arbitrators — no AI, no bots.
Why It’s Safe
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Created by Singapore, for Singapore.
TrustOne was launched with support from the Singapore government to protect citizens from online marketplace scams. -
Bank-grade security and integrations.
All transactions flow through secure integrations with 🇸🇬 PayNow, PayLah!, UOB, OCBC, and DBC — not through us. -
You never register. You never expose your info.
Every deal is one-time only. We don’t keep your data. Links expire. Your privacy is sacred. -
You’re never alone.
Live support, hotline access, and human arbitration ensure real protection, real recourse, and real trust. -
Optional insurance for every deal.
Buyers may choose added coverage — including protection against loss, damage, or non-fulfillment.